Austin Retrofit Named 2011 Dealer of the YearJanuary 16 2012
COLUMBUS, OHIO – A commitment to integrity and the use of top-quality products has helped Austin Retrofit secure a 2011 Dealer of the Year Award from Window & Door magazine in the category of “Excellence in Installation.” Located in Austin, Texas, the nine-person team at Austin Retrofit has an exemplary reputation for installation of windows and doors.
“We don’t cut corners,” says John Nelson Sr., president of Austin Retrofit. “Our dedication to quality shines through with every project. As a result, we have not had a single complaint to the local Better Business Bureau in the past six years, and about 90 percent of our business comes from referrals of satisfied customers.”
Nelson believes that several key aspects have led to his company’s success in the Austin marketplace. “First, John Jr. and I started this business together so it would be a father-and-son company --- and he’s simply incredible,” says Nelson. “Second, we have an in-house installation team rather than using subcontractors. This makes all the difference in the world in providing our customers with quality installation. And third, we recommend only the best built windows in the marketplace, so we’re setting our customers up for long-term satisfaction.”
More than 75 percent of the jobs Austin Retrofit completes include top-quality vinyl Simonton windows. “Simonton is the start-to-finish favorite at our company,” says Nelson. “Their energy-efficient products are constructed for long-term durability, they custom-make each window we order, and their speedy delivery allows us to complete our projects in record time.
“Simonton has been recognized repeatedly by J. D. Power and Associates for their overall quality. I always bring this up with customers so that they understand we recommend only the best in the marketplace for their homes.”
Quality Products Increase Sales
Nelson speaks from experience when he recommends Simonton products. He used his own home to experiment with different window brands last year. He installed Simonton products on the side of his home needing noise reduction and has showcased his successful selection to potential customers.
“I open the window a few inches for people to hear the outside sounds, then close it and you can’t hear a thing,” says Nelson. “When I tell people that these are the same standard Simonton windows we routinely install they are extremely impressed. I’ve actually sold several projects just by having potential customers come to my home to see the difference these windows make.”
Quality Installation Counts
Coupled with their commitment to quality products, the Austin Retrofit team is also dedicated to providing exceptional service. Nelson’s son and another installer have successfully completed the Simonton Certified Master Installers program and all team members are well versed on lead-safety installation requirements. Austin Retrofit is an EPA Certified Lead Safe Renovation Firm. The team also follows ASTM and AAMA guidelines on proper sealant and flashing methods, and InstallationMasters™ techniques through the U.S. Department of Energy. John Nelson Jr. has completed the InstallationMasters program and is the only certified instructor and certified installer in the state of Texas.
“Austin Retrofit, like our other 2011 Dealers of the Year, not only represent the best of our industry, they have a lot to teach about best practices,” adds John Swanson, Window & Door editor/associate publisher. “We can all learn from the high standards they set for their business and the effort they put into reaching them.”
Austin Retrofit is unique in the marketplace in that it employs a crew of certified installers who receive ongoing education and training. The company never sub-contracts any work and all employees are covered by full workers compensation and are bonded and insured. This protects the homeowner from any liability in case of accident or injury.
“We’re 110 percent committed to safe workplace installation techniques and making sure our customers and their homes are well protected during a replacement project,” says Nelson. “My son and the crew are very particular about how the windows are installed and how they look after installation. Quality is our mantra in every step of our work from initial discussions with the customer to assuring complete job satisfaction. That’s the only way we know how to do business.”
For additional information on Austin Retrofit, visit www.AustinRetrofit.biz. To read the interview in Window & Door, visit http://www.windowanddoor.com/article/octobernovember-2011/refusing-settle-austin-retrofit.
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